Support Policy
To get a pre-purchase advice, you may post in the theme’s forum
To get a response more promptly, you are recommended to use our Ticket-system
We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
Please, note! We do not support queries if you do not have a purchase code.
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
How to use our Support System
ThemeRex technical support is always there to assist their users with all their technical questions regarding ThemeRex products.
In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
Or you may simply use this link themerex.ticksy.com
Enter your purchase key and register in the system
To avoid confusing, please use for Support System your own ThemeForest login
Fill out the ticket form
How to use our Support System
Open the ‘downloads’ tab in your account
Find our theme in the list of products
Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”